Question 1

Introduction

Accepted Answer

Effective Date: This Privacy Policy was last updated on December 10, 2020

We at Lola by Yas Services Inc and www.biocollagenstore.com (“Lola by Yas Services Inc,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. Therefore, we work hard to safeguard your information and have created this Privacy Policy to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.We will never sell your information and are the sole owners of all information collected via the Services. This Privacy Policy relates to your use of our Services, which includes purchasing products, consuming products, receiving free samples, or using or accessing our websites, pages, chat groups, applications, social media platforms, content, products, and other related services (the “Services”). For the sake of clarity, by visiting our sites and pages, talking with our representatives, receiving free samples, consuming products or purchasing something from us, you engage in our “Service.”

Question 2

1. General

Accepted Answer

The Lola by Yas Services Inc Terms and Conditions (the “Terms”) are incorporated herein by reference. Your use of the Services is subject to the Termsand this Privacy Policy and indicates your consent to them. In this Privacy Policy, the term “personal information” means information which you provide to us which personally identifies you, such as your name, email address, billing information, credit card number, banking information, and telephone number,andall other data which can be reasonably linked to such information by Lola by Yas Services Inc. You can choose to delete any personal information we may have collected about you by contacting us.  Please note that Square and PayPal are our payment processors, which are parties that you agree we can share your information with so as to offer you the benefits of our Services and process your orders.

Question 3

2. Information Collected

Accepted Answer

When you use our Services, such as placing an order or contacting us, we may collect and securely save your name, mailing address, billing address, telephone number, e-mail, billing information, such as your debit or credit number (including expiration date and security code), any information you enter in a chat box or live chat or send to us through our contact form, any information that we request from you to verify your identity, and all other information necessary to provide you with our Services and contact you when necessary.  Specifically, when you communicate with us through our website, whether through our contact form or through live chat, we will collect and securely store all information you choose to send us.  When you communicate with us through Facebook, WhatsApp or other social media platform, we will likewise collect and securely store all information we ask that you send us so that we may best offer you our Services.  In the event you call us or we call you, all calls will be recorded for quality assurance purposes, as well any time, type, and quantity of the orders you make and the banking information associated with that order, among other things set forth in this Privacy Policy.

Question 4

3. Why we collect

Accepted Answer

Your personal information and practices through the use of our Services is collected, analyzed, and shared to us and to third parties in order to best customize, tailor, learn from, analyze, manage, report and optimize the Services.In other words, we use your information to deliver our Services.  For example, we collect your information for the purposes of communication with you and our Third Parties, support, scheduling, history, location, and product selling and shipping.  We also use your information to ensure our Services are working as intended, such as tracking outages or troubleshooting issues you report to us. And we use your information to improve the service or to develop new features or services, use data for analytics and measurement to understand how our services are used. For example, we analyze data about your usage of the Services to do things like optimize our website design. We also use your information to send you updates, notices, announcements, and additional information related to the Services.  If you contact us, we may keep a record of your request in order to help solve any issues you might be facing.

Question 5

4. Third Parties

Accepted Answer

Lola by Yas Services Inc will be primarily involved in the processing of data that is related to or in connection with the Services.  Therefore, in order to offer you the benefit of our Services, we may use and hire various third parties and external companies, such as payment processors (Square or PayPal, for example), call centers and the United States Postal Service.  These third parties will enable us to process payments, solicit orders, provide customer support, handle shipping, provide website-related services (including, but not limited to, maintenance, database management, web analysis,location information, and improving website functions), and to support us in analyzing the use of our services. These service providers have access to only such information needed to perform their functions, and you hereby consent to the sharing of your information with these third parties.  In addition, our Services may contain links leading to other websites. Our Policy does not apply to the practices of such websites. Lola by Yas Services Inc is not responsible for the actions of, or the content displayed on, websites which are not our own. We encourage you to exercise caution on the Internet, to be aware of when you’re leaving our Site, and to read the privacy policies of each website you visit.

Question 6

5. Third Party Analytics

Accepted Answer

We use third party services such as Google Analytics to measure traffic on our website and as part of our Services, although Google is not the only third party we use for our analytics. Specifically, we use analytics software and code to enable us to continually improve the content and Services we offer to you, for systems administration purposes, to evaluate your use of the Services, to compile reports on activity, to analyze performance metrics, and to collect and evaluate other information related to the Services. Some of our analytics can be used to track users over time, for geo-location purposes, and across third party websites.We allow these third-party services to use cookies, web beacons, pixel tags, and similar technologies to record information about your interaction with us on our website and social media and elsewhere on the Internet (“Tracking Data”) and use such Tracking Data to display ads for Lola by Yas Services Inc when you visit other websites. These third-party companies may not recognize browser “Do Not Track” signals. By using the Services, you agree to be bound by the Google terms of service and privacy policy, found here (https://policies.google.com/?hl=en-US).  If you would like to opt-out of Google Analytics, please visit the following website: https://tools.google.com/dlpage/gaoptout/.  The Facebook policies are found here (https://www.facebook.com/privacy/explanation) and here (https://www.facebook.com/policies?ref=pf).

Question 7

6. Cookies

Accepted Answer

Lola by Yas Services Inc may receive aggregated, non-personally identifiable information and analysis from third party measurement services which help us understand how our users interact with the Services, such as Google Analytics and Google Ads.  We use various technologies to collect and store information, including, cookies, local storage, browser web storage, application data caches, databases, and server logs, among other techniques identified herein.  Regarding cookies, cookies are small text files that a website places on your computer or mobile device when you visit a page or website for the first time. Cookies help us to recognize your device the next time you visit the website. Cookies have different functions. With the information provided to us through cookies, we will be able to learn your interests and attitudes. Cookies can help us to analyze how well our website works and allows us to adapt our content so that the relevant information is provided to you. Most browsers can be set in the settings so that they no longer accept cookies or you will be notified when you receive a cookie.  If you decide to deactivate or delete cookies in the future, you must take into account that some or all of the Services may no longer be available to you.

Question 8

7. Aggregated Information

Accepted Answer

We may use anonymous, statistical or aggregated information (including anonymous location information) in a form that does not enable the identification of a specific user, and to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes (including advertising and marketing). We may also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to our providers, partners and any other third party.

Question 9

8. Sharing your Information

Accepted Answer

We do not sell, rent or lease your personal information to third parties.  We will not share your personal information with others, without your permission, except for the following purposes and to the extent necessary in our good-faith and sole discretion: as necessary for the Services; to communicate with third parties, including without limitation or payment processors and our affiliates; to detect, prevent, or otherwise address fraud, security, or technical issues; to detect and prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services; if we organize the operation of the Services within a different framework, company, or through another legal structure or entity; if we are acquired by, or merged into or with another entity; to collect, store, hold and manage your personal information through cloud based or hosting services; to enforce the Terms of Use or Privacy Policy; to contact you when we believe it to be necessary; to comply with any applicable law and assist law enforcement agencies under any applicable law, when we have a good faith belief that our cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures; to detect abuse and illegal activity; to handle breakdowns and malfunctions; to take any action in any case of dispute, or legal proceeding of any kind between you and the Services, or between you and  third parties with respect to, or in relation with the Services; for purposes provided under this Privacy Policy and Terms and Conditions; to help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to security risks, and technical issues that could harm us, our users, third party providers, or the public; to create aggregated and/or anonymous data (where such data does not enable the identification of a specific user).

Question 10

9. Controlling your Information

Accepted Answer

You can always review and update certain information by contacting us.  If you find that the information associated with you and your use of our Services is not accurate, complete or updated, then you should make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you or impair your ability to provide you with Services, and may even be a violation of the law.

Question 11

10. Information Security

Accepted Answer

We consider your information security to be a top priority.  We have taken appropriate technical and organizational security measures against the loss or unlawful processing of your personal data, and to that effect, we have implemented systems, applications and procedures to secure your personal information, to minimize the risk of theft, damage, loss of information, or unauthorized access or use of information. Your personal data will be securely stored in our database. We use industry standard and appropriate security measures, such as firewalls and SSL (Secure Socket Layers), and also physically secure the locations where the data is stored. However, as effective as our security measures are, no security system is infallible and as such we are not able to give you absolute assurance in regard to your information security. Therefore, although wetake great efforts to protect your personal information, we cannot guarantee and you cannot reasonably expect that the databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.The transfer of your data to us is always at your own risk. Furthermore, e-mail, WhatsApp, Facebook Messenger, and other like platforms are not a secure form of communication. Please do not send us your Social Security number, credit card number, or other sensitive personal information via these platforms. Although we will take reasonable measures to protect your personal information, we cannot guarantee the security of your data transmitted to and from our website or over mobile networks; any transmission is at your own risk. You understand that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties when communicated over the Internet.  Your use of our Services is your express and voluntary consent to and acknowledgment of these risks.

Question 12

11. Data Storage

Accepted Answer

Unless otherwise stated herein, we store your data until you expressly advise us of your intention to have your account and data deleted. If you would like to delete your account and/or request that we no longer use your data in the future to provide Services to you, please contact us.  Upon receiving your request to delete your personal information, wewill use reasonable efforts to delete such information; however please note that information may not be deleted immediately from our back-up systems. We aim to initiate the deletion process immediately after your request, unless we determine in our discretion that we need your information to comply with legal obligations or to settle disputes.

Question 13

12. Payment Processing

Accepted Answer

If you use our Services and make a purchase, your credit card data and data of other payment methods will be forwarded by us to a PCI-compliant payment processing provider and processed by the latter in order to process payments for orders placed by you via our Services, or will be told by you directly to our call center who will then forward your credit card data to the PCI-compliant payment processor.  Please note that by using the Services, you are consenting to allow us to transfer the credit card details or data of other payment methods you have registered to our PCI-compliant payment processors, such as Square and PayPal, and to our call centers.

Question 14

13. Marketing and Customer Service

Accepted Answer

By using our Services, you consent for us to use your personal data and contact information to send you general information about us for marketing and promotional purposes.We may use your information to send you news, newsletters, special offers, updates, announcements related to our Services and your use of the same, and promotions, among other things.  As stated herein, we will use the information we learn about you to determine how best we can serve you and our community through the use of the Services. You can unsubscribe from these notifications at any time by contacting us.

Question 15

14. Contact and Notices

Accepted Answer

If you have any questions about this Privacy Policy, or if you believe that your privacy has been compromised in the course of using the Services, please contact Lola by Yas Services Inc at:  info@biocollagenstore.com. You can also send Lola by Yas Services Inc other requests, responses, praise, questions and complaints by e-mail at: info@biocollagenstore.com.  If you need to reach us by mail, please send your correspondence by U.S. Postal Service Certified Mail, Return Receipt Requested, to Lola by Yas Services Inc, PO BOX 720595 Miami FL, 33172. USA.

Question 16

15. European requirements

Accepted Answer

If the European Union (EU) data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove, delete, and restrict the processing of your information.  As detailed herein, you also have the right to object to the processing of your information.We ask for your agreement to process your information for specific purposes—and your consent is given by use of our Services—and you have the right to withdraw your consent at any time. You can manage your settings at any time, and contact us for questions regarding the same.We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. We process your data pursuant to a contract, including this Privacy Policy and the Terms and Conditions.

Question 17

16. Changes to this Privacy Policy

Accepted Answer

We may from time to time change the terms of this Privacy Policy.  Changes will take effect immediately after wehave posted a the changed or amended Privacy Policy to our website.  You agree to be bound by any of the changes made in the terms of this Privacy Policy. Continuing to use the Services will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must avoid any further use of the Services.

PRIVACY POLICY

Introduction

1. General

2. Information Collected

3. Why we collect

4. Third Parties

5. Third Party Analytics

6. Cookies

7. Aggregated Information

8. Sharing your Information

9. Controlling your Information

10. Information Security

11. Data Storage

12. Payment Processing

13. Marketing and Customer Service

14. Contact and Notices

15. European requirements

16. Changes to this Privacy Policy